In case you have purchased a web hosting plan and you have some enquiries with regard to a given feature/function, or in case you have experienced some difficulty and you need help, you should be able to get in touch with the respective help desk support team. All web hosting providers deploy a ticketing system no matter if they offer other ways of contacting them apart from it or not, as the quickest way to fix a problem most often is to use a ticket. This kind of communication makes the responses exchanged by both parties simple to follow and allows the tech support staff representatives to escalate the problem in case, for instance, a system administrator has to step in. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you will need to have no less than 2 different accounts to contact the customer support staff and to actually administer the hosting space. Constantly switching from one account to another could sometimes be a drag, not to mention the fact that it requires quite a lot of time for the vast majority of web hosting providers to answer the ticket requests themselves.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from our company, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while you’re browsing your website files or modifying different settings. The ticketing system is being strictly monitored 24x7 by our customer service team representatives and the ticket response time is no more than one hour, but it seldom takes more than twenty minutes to obtain assistance. In contrast to other companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and request info in regard to any billing or technical issue. Plus, you can see a variety of informational articles, which will help you handle the most commonly faced problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was designed with one idea in mind – that you should be able to manage everything connected with your semi-dedicated account in a single location and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got an inquiry or confront a challenge, you can get in touch with our client support team members straight away without needing to sign in to a totally different admin interface. You can browse your web files or check different settings in your account while you post a new ticket or read the response to an older one. In case you’ve got an abundance of tickets and you’d like to track down a particular one, you can make use of the smart search functionality, which is available in the Help section. We guarantee that you will receive a reply in no more than 60 minutes irrespective of the essence of your question or problem.