Client Support Channels
A 60–Minute Ticket Response Guarantee
We provide a 60–minute response warranty for each trouble ticket or email that you submit to the help desk team. We will rapidly answer all general queries and forward the issue to our admins in case further assistance is needed. If you make use of our Optional Managed Services package, we will complete any of the included server management services at a time that has been agreed upon preliminary.
A First–Rate Tech Support Service
If you need help with our Site Control Panel or with any of the applications that we’ve pre–installed on the dedicated server for you, do get in touch with our client support staff anytime through the ticketing system. Plus, should you need assistance managing your server, you can make use of our Optional Managed Services package, which includes OS updates on a weekly basis, installation and troubleshooting procedures, server monitoring and rebooting procedures, data backup hard disk drive storage space, etcetera.
An Intuitive Help Area
We have provided the Site Control Panel with a comprehensive knowledgebase, which offers detailed explanations of its features and functions. Additionally, we have filmed exhaustive video tutorials that will further instruct you how to carry out a specific task or troubleshoot a regularly encountered problem. The instructional articles and the tutorial video clips are easily reachable from every section of the Site Control Panel via the Help and Videos buttons situated in the top right corner.